FAQs

If you smell gas, you should immediately:

• Turn off the gas supply at the meter if safe to do so
• Open doors and windows to ventilate the property
• Avoid using electrical switches, plugs, or naked flames
• Leave the property if the smell is strong

You should then call the National Gas Emergency Service on 0800 111 999.

Once the property has been made safe, feel free to contact us for further advice or repairs if needed.

If you notice a water leak, try to turn off the water supply as soon as possible to minimise damage.

If the leak appears to be coming from the boiler or heating system, it's a good idea to switch the heating off and contact us for advice.

Small leaks can sometimes become larger quickly, so we recommend dealing with them as soon as possible to avoid further damage to the property.

You can book online in just a few minutes by choosing a service and selecting a time that suits you from our diary.

Yes - once booked, you'll receive confirmation by SMS and email with all the details of your appointment.

Yes, you can manage or reschedule your booking using the link provided in your confirmation message.

We simply ask for as much notice as possible where you can, ideally at least 24 hours before your appointment time.

Yes - we send SMS and email reminders before your appointment so nothing gets missed.

Yes - we'll send you a reminder when your next boiler service or gas safety check is due, with a quick booking link so you can rebook in minutes.

Yes - during booking, you can add your tenant's details so we can contact them directly if needed.

Yes - once you enter the tenant's details, we can send them a booking link by SMS or email so they can choose a suitable time directly.

We arrive within the agreed time window and carry out the work thoroughly and professionally.

Timeframes can vary depending on the appliance, access, and any issues found, but typical visit times are:

• Gas Safety Check (CP12): around 10-30 minutes
• Annual Boiler Service: around 30-60 minutes
• Breakdown / Fault Diagnosis: around 5-60 minutes
• Boiler Replacement: typically 1-2 full working days

Yes - in most cases, your digital certificate will be issued and emailed before we leave the property. If we find a serious safety issue or appliance failure, certification may be delayed until the issue is resolved.

If the appliance is safe but has a fault, it will still pass, and a quote will be provided within 24 hours.

If the appliance is unsafe, it will be turned off in line with regulations, and a quote for repairs will be issued within 24 hours.

Yes - if required, we'll explain everything clearly and provide a quote before any additional work is carried out.

We use multiple suppliers across Portsmouth, so many common boiler parts are available quickly - often next working day, and sometimes within 1-2 days.

However, parts are not always kept on the shelf. Please also keep weekends in mind, as parts ordered on a Friday may not arrive until Monday.

More uncommon or older boiler parts can occasionally take up to a week to source.

During fault finding, we sometimes discover multiple issues which may not be cost effective to repair when considering the boiler's age and condition.

We always aim to repair boilers where possible, but if we genuinely believe replacement is the better long-term option, we'll explain why clearly and give our honest professional opinion without pressure.

In many cases, we'll also provide a rough repair vs replacement cost comparison so you can make an informed decision based on the boiler's condition, age, and expected future reliability.

We take care of correctly sizing the boiler based on your property, hot water demand, existing system, and future requirements.

We'll usually provide a few suitable boiler options and explain the differences clearly, helping you choose the right setup based on your home, usage, and budget.

The best warranty often depends on how long you plan to stay in the property.

For example, if you expect to move within the next few years, it may make more sense to choose a more budget-friendly boiler with a shorter warranty. If it's a long-term or forever home, investing in a higher-end boiler with a 10-year warranty is often worthwhile.

We'll always give honest recommendations based on your situation rather than simply upselling.

Yes - we take care of the registration process for you.

Your new boiler will be registered through Gas Safe, and we'll also register the manufacturer warranty/guarantee so everything is set up correctly after installation.

We normally arrange for all old boiler parts and installation waste to be removed and disposed of as part of the job.

In most cases, our waste clearance partner removes everything free of charge provided they keep the old boiler for scrap.

If you would prefer to keep the old boiler, you would usually need to arrange disposal of the remaining waste materials yourself.

We always aim to keep disruption and mess to a minimum. Floors and work areas are protected where needed, and we tidy up properly once the installation is complete.

Boiler replacements can create some dust and noise during the job, but we treat your home with respect throughout the process.

We also ask that any valuables are moved away from the work area where possible, and that the area is reasonably cleared before arrival to help the installation run smoothly and safely.

Most boiler replacements are completed within 1-2 working days.

In many cases, heating and hot water are restored the same day, although larger system changes or unexpected issues can occasionally extend this slightly.

We'll always explain the expected timescale clearly before work begins.

Yes - once the installation is complete, we'll talk you through the controls, thermostat, pressure, and basic operation of the new system so you feel comfortable using it.

We're also happy to answer any questions before we leave.

All boiler installations include a system flush, inhibitor added to the heating system, and a magnetic filter to help protect the new boiler and extend the life of the system.

We also install a programmable thermostat, allowing you to control heating times and temperatures more efficiently throughout the day.